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Priced per product.Never per seat.

Free for one product · No card · Prices in USD, before tax

Starter

$0

One product, on your own site.

  • Answer
  • Protect
  • Learn: top 3 themes only
Start free

No card. Free for good.

What’s included in Starter

Includes

  • 1 product manual, 500 questions a month
  • Guides, FAQs, glossary and Ask
  • Verbatim safety notices, approved by your team
  • Your colours, corners and font
  • Leaf, the agent: FAQ drafts for your review
  • See your top 3 themes
Recommended

Launch

$129 per month

A product line, with Insights.

  • Answer
  • Protect
  • Learn
Choose Launch

Starts free. Start Launch once you’re set up, or later.

What’s included in Launch

Everything in Starter, plus

  • Up to 5 product manuals, 5,000 questions a month
  • Insights: themes, spikes and guide drop-off
  • Unanswered questions and pages to improve
  • Weekly digest for your product team
  • Estimated tickets deflected, with its method
  • CSV export and an optional footer

Scale

$499 per month

A whole catalog.

  • Answer
  • Protect
  • Learn
Choose Scale

Monthly, by card. Change plans in Billing.

What’s included in Scale

Everything in Launch, plus

  • Up to 25 product manuals, 15,000 questions a month
  • A product picker for category pages
  • A one-page summary for leadership (PDF)
  • Webhooks when you publish
  • SSO (SAML)Coming next
  • Jira, Linear and SlackComing next

Industrial

from$1,999 per month

Large portfolios, starting with a measured pilot.

  • Answer
  • Protect
  • Learn
Book a pilot

By invoice, after a short call.

What’s included in Industrial

Everything in Scale, plus

  • 25+ product manuals, volume in contract
  • Paid 90-day pilot with your measured result
  • Data kept in the United States, in your contract
  • Named contact, security review support, invoicing
  • Custom retention for redacted questionsComing next

On every plan

Included from Starter. Never an add-on.

  • Your whole teamUnlimited members, every role
  • Safety, never extraQuoted word for word and shown first
  • A page behind every answerOne tap from the answer to its source
  • Redacted questionsContact details removed before anyone sees them
  • No training on your dataManuals and questions never train models
  • Accessible widgetBuilt to WCAG 2.2 AA

Estimate your return.

Four numbers from your help desk. The working updates under the result.

Your numbers

Example values. Replace them with yours.
All channels, averaged over your last 3 months.
%Setup, use, cleaning, error codes. Unsure? Tag 100 tickets.
%Your assumption. A pilot measures the real figure.
$Agent time plus tools, fully loaded.
Pick the plan that fits your product count.

Your numbers stay in this page. Nothing is saved or sent.

Projected. Replaced by your measured pilot result.
Net saving each month, after the Launch plan: $2,175. Range $1,407 to $2,943.
2,400tickets a month
40%about the product
30%resolved
288tickets avoided
288tickets avoided
$8.00per ticket
$129Launch plan
$2,175net a month

Launch pays for itself at 17 avoided tickets a month.

The range moves your resolved share 10 points either way, to 20% and 40%. Arithmetic on your inputs, not a promise.

Book a pilot to measure it

How a pilot replaces this projection

  1. 1
    We agree your baseline firstYour last 3 months of tickets give your contact rate: how often a question becomes a ticket.
  2. 2
    We measure for 90 daysAnswers from the manual, times the share solved or not followed up in 48 h, times your contact rate.
  3. 3
    You get the measured resultOne page for finance, with a range and the working. On the Aldous sample: 2,540 solved × 0.61 = 1,549 tickets.

Compare plans.

Plans differ in how many products you cover and what your teams learn.

AnswerCustomers get the answer, not the PDF
Answer features by plan
FeatureStarterLaunchScaleIndustrial
Product manuals1Up to 5Up to 2525+
Questions a month5005,00015,000In contract
Guides, FAQs, glossary, Ask and custom guides
Your colours, corners and font
A product picker for category pagesNot includedNot included
“Powered by Glassleaf” footerShownOptionalOptionalOptional
ProtectSafety warnings, word for word, first
Protect features by plan
FeatureStarterLaunchScaleIndustrial
Verbatim safety notices, shown before the answer
Safety approvals with an audit trail, two approvers for DANGER if you require it
LearnSee where customers get stuck
Learn features by plan
FeatureStarterLaunchScaleIndustrial
Themes, spikes and product-event markersTop 3
Guide drop-off and “This step didn’t work” countsNot included
Unanswered questions and pages to improveCount only
Leaf, the agent: drafts FAQs from unanswered questions, for your review
Ask Leaf with @leaf, in the dashboard and in review comments
Leaf’s morning watch: spikes and changes, looked into
Weekly digest and “Share with product team”Not included
Estimated tickets deflected, with its methodNot included
CSV export of redacted questionsNot included
A one-page summary for leadership (PDF)Not includedNot included
Jira, Linear and SlackNot includedNot includedComing nextComing next
Team, data and supportPeople, sign-in, data and contracts
Team, data and support features by plan
FeatureStarterLaunchScaleIndustrial
Team members and rolesUnlimitedUnlimitedUnlimitedUnlimited
Webhooks when you publishNot includedNot included
SSO (SAML)Not includedNot includedComing nextComing next
Data residency in your contractNot includedNot includedNot included
Custom retention for redacted questionsNot includedNot includedNot includedComing next
Paid 90-day pilot with a measured resultNot includedNot includedNot included
Named contact and invoicingNot includedNot includedNot included

A product manual is one model’s manual; its translations count once. Question limits reset each month.

Pricing questions

What counts as a product manual?
One product model’s manual. Its translations count once: the Brio 2 manual in English, German and French is one product manual.
What happens if we go over our questions?
Paid plans never stop answering. There’s no overage charge: we email your Owners at 80% and 100%, and suggest the next plan only if you’re over two months in a row. Fair use: past twice your plan’s questions two months running, we’ll ask you to move to the plan that fits. On Starter, Ask pauses at 500 questions until the 1st; guides, FAQs and safety notices keep working.
Is safety handling the same on every plan?
Yes. Verbatim notices, safety approvals (with two approvers for DANGER if you require it) and the audit trail are on every plan, Starter included.
Who on our team can see customer questions?
Anyone you invite, as redacted text. Contact details, serial numbers and names are removed first.
How does the 90-day pilot work?
It runs on your manuals and your site. We agree your baseline first and hand you the measured result at day 90. Pilot price: $2,500, credited to your first year when you continue.
How do we pay, and can we change plans?
Launch and Scale: by card, monthly, in USD. Industrial: by invoice. Change or cancel any time from your account’s billing page. Cancelling stops the next payment and keeps your plan to the end of the period you paid for; payments already made aren't refunded unless the law requires it.
What does Leaf, the agent, do?
Every Monday Leaf reads the groups of at least 10 questions your widget couldn’t answer, searches your manuals and drafts an FAQ answered only from the pages it cites. Your team approves every draft before a release. Every morning it checks each product for changes, like a spike in questions, and looks into them. Any day, anyone on your team can ask it about products, Review and customer questions with @leaf. It never publishes and never writes safety text. It is on every plan.
Do you train models on our data?
No. Your manuals and your customers’ questions never train models.

Start with one product.
Free.

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